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Student Feedback by Patricie Mertova, Chenicheri Sid Nair

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2

Student feedback in the US and global contexts

Fernando F. Padró

Abstract:

Today’s accountability processes for university performance require the use of student feedback for an increasing number of aspects of what universities do. This has to be done in a systematic way and made part of an institution’s decision-making process. The challenge to the use of student feedback is the purpose behind the collection and analysis of this information. External stakeholders prefer the use of a customer-focused model in which what universities do is defined as a service. Academic staff and supporters of academe prefer an approach that recognises the traditional norms of academic performance. This chapter discusses the controversies, dilemmas and issues ...

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