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Student Feedback

Book Description

In recent years, student feedback has appeared at the forefront of higher education quality. In particular, the issues of effectiveness and the use of student feedback to affect improvement in higher education teaching and learning, and also other areas of student tertiary experience. Despite this, there has been a relative lack of academic literature, especially in book format, focusing on the experiences of academics, higher education leaders and managers with expertise in this area. This comprehensive book addresses this gap.

With contributions by experts in the area of higher education quality (academics, higher education leaders and managers) from a range of countries the book is concerned with the practices and theory of evaluation in higher education quality, in particular the issue of student feedback.

  • Experiences from interaction experts in the field
  • Practical applications
  • A resource guide that can be utilized in the higher education sector

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. List of figures and tables
  6. About the authors
  7. Preface
  8. Part 1: Overview
    1. Chapter 1: The nexus of feedback and improvement
      1. Abstract:
      2. Introduction
      3. Improvement
      4. External information
      5. Preoccupation with surveys
      6. Types of surveys
      7. Institution-level satisfaction
      8. Faculty-level satisfaction with provision
      9. Programme-level satisfaction with the learning and teaching
      10. Module-level feedback
      11. Appraisal of teacher performance by students
      12. Multiple surveys: cosmetic or inclusive?
      13. Feedback to students
      14. Integrating feedback
      15. Conclusions
  9. Part 2: International Perspectives
    1. Chapter 2: Student feedback in the US and global contexts
      1. Abstract:
      2. Introduction
      3. Student feedback in the evaluation of academic programmes and instruction
      4. Case study
      5. Issues
      6. The meta-profession model of faculty
      7. SERVQUAL
      8. Discussion
    2. Chapter 3: Student feedback in higher education: a Malaysian perspective
      1. Abstract:
      2. Introduction
      3. Malaysia’s educational competitiveness ranking
      4. Student feedback in higher education
      5. Student feedback in Malaysian universities
      6. Case study of a Malaysian university
      7. Discussion and lessons learned
    3. Chapter 4: Improving university teaching through student feedback: a critical investigation
      1. Abstract:
      2. Introduction
      3. Background
      4. Case study: student feedback at the Faculty of Engineering, Lund University
      5. Making strategic use of student evaluations
      6. Discussion
      7. Acknowledgement
    4. Chapter 5: Student feedback in the Australian national and university context
      1. Abstract:
      2. Introduction
      3. National or sector-wide use of student feedback
      4. Institutional-level use of student feedback
      5. Within-university practices and uses of student feedback
      6. Conclusions
  10. Part 3: Tools and Administration
    1. Chapter 6: Tools for effective student feedback
      1. Abstract:
      2. An assessment of student feedback instruments
      3. Overview of selected assessments
      4. Connecting the dots: external and internal links
      5. Concluding thoughts on a more considered approach
    2. Chapter 7: Web-based or paper-based surveys: a quandary?
      1. Abstract:
      2. Introduction
      3. Administrative considerations
      4. Survey response rates
      5. Analysis of trend data
      6. Results
      7. Discussion
      8. Conclusions
    3. Chapter 8: Inclusive practice in student feedback systems
      1. Abstract:
      2. Introduction
      3. Institutional approach to unit evaluation
      4. Discussion
      5. Concluding remarks
    4. Chapter 9: Action and the feedback cycle
      1. Abstract:
      2. Introduction
      3. Action
      4. Monitoring action
      5. Managing student expectations
      6. Feedback to students
      7. Conclusions
  11. Index