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STTS: Working in a Virtual World by Nicole Stinton

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Back in Australia, my stepfather and mother own the master-franchise of a rapidly growing business. Because the franchises are spread out across the countryside, they manage them virtually.

My stepfather recently had the pleasure of learning first-hand the way conflict is easily exacerbated in the virtual world. As he assisted a franchisee to sell their business, it became apparent that the franchisee had been making operational mistakes for years. She’d been neglecting mandatory process steps and omitting required information in her paperwork. Then she started paying her royalties late and refused to cover obligatory selling costs.

At first, ...

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