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STTS-The Email Etiquette by Shirley Taylor

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The Four Point Plan for structuring messages logically

Many e-mail messages are short and routine. They can often be written without any special preparation. However, others may take more thought and planning.

When I ask people what goes wrong in e-mails, one of the most common complaints is that they find it difficult to focus when reading a message that’s all jumbled up and badly structured. Busy business people don’t want to have to hunt all over the place for the most important details in an e-mail message. They need everything written in a logical order, with the action stated clearly and simply.

I’ve been teaching this Four Point Plan for many years, and I’m sure it’s one of the keys to writing effectively. Let’s take a quick glimpse at ...

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