O'Reilly logo

STTS-The Email Etiquette by Shirley Taylor

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Turning problems into potential

So now we all have a good understanding of the problems that can occur with e-mail and how we can turn them all around to exploit the full potential of this wonderful communication medium. To end this discussion, here are my five basic rules for fulfilling the great promise of e-mail.

Rule 1: Remember you are talking to a human being

When you are holding a conversation online (and in effect that’s what an e-mail exchange is) it’s easy for your correspondent to misinterpret your meaning, and vice versa. You can’t use facial expressions, gestures or tone of voice to communicate your meanings as you can in a real conversation. Written words are all you have, so make the most of them. Put yourself in the other person’s ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required