Streamlined Process Improvement

Bibliography

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Feigenbaum, A. V. (1991), Total Quality Control, 3rd ed. rev. (Fortieth Anniversary Edition), New York: McGraw-Hill.

Goldratt, Elyahu M. (1993), The Goal: A Process of Ongoing Improvement, New York: Gower.

Hammer, Michael, and James Champy (2003), Reengineering the Corporation, New York: Harper Business.

Harrington, H. James (1987), Poor-Quality Cost, New York: Marcel Dekker.

Harrington, H. James (1995), Total Improvement Management, New York: McGraw-Hill.

Harrington, H. James (1996), The Complete Benchmarking Implementation Guide: Total Benchmarking Management, New York: McGraw-Hill.

Harrington, H. James (1996), The Complete Benchmarking Workbook, New York: ...