H. James Harrington,CEO, Harrington Institute and 20/20 Innovation
Dr. Ron FulbrightChair, Department of Informatics, University of South CarolinaUpstate
Alla ZusmanIdeation, Inc.
HU diagrams (harmful/useful diagrams) offer a new approach to defining how to correct problems and improve designs related to product and process. The HU approach also focuses on risk management to ensure the solution has minimized the potential risks related to the solution. Sometimes HU diagrams are called contradiction diagrams. They get better results than the old brainstorming approach.
To date, the tools used by performance improvement professionals have been ...