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Streamlined Process Improvement by H. James Harrington

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APPENDIXGNonmanufacturing Typical Processes Measurements

Nonmanufacturing measurements, which are sometimes difficult to establish, might include the following:

1. ACCOUNTING

•   Percentage of late reports.

•   Computer input incorrect.

•   Errors in specific reports as audited.

•   Percentage of significant errors in reports; total number of reports.

•   Percentage of late reports; total number of reports. Average reduction in time spans associated with important reports.

•   Pinpointing high-cost manufacturing elements for correction.

•   Pinpointing jobs yielding low or no profit for correction.

•   Providing various departments with the specific cost tools they need to manage their operations for lowest cost.

2. ADMINISTRATIVE

•   Success ...

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