When you have an excellent future-state process design, the project is 30 percent complete.
—H. James Harrington
We have tried to provide you with detailed information on how to develop a breakthrough future-state solution that has made this book already too long. As a result, we are going to just glance over Phases IV and V. If you would like more detail on these phases, we recommend you read Chapter 7, “Measurement, Feedback and Action,” and Chapter 8, “Process Qualification,” in Business Process Improvement (Harrington, 1991).
Even if you’re on the right track, you’ll get run over if you just sit there.