“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”—Professor Yoshio KondoThe Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management“Don’t design for Six Sigma—design for maximum performance.”H. James HarringtonHow would you like to streamline your operations, lower your costs, improve your quality, and increase your profits—all at the same time?It’s not an impossible dream.