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Strategy Maps: Converting Intangible Assets into Tangible Outcomes by David P. Norton, Robert Kaplan

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C H A P T E R    E I G H T

HUMAN CAPITAL READINESS

IN THIS CHAPTER, we describe how organizations develop a measure of human capital (HC) readiness (see Figure 8-1). This measure represents the availability of employee skills, talent, and know-how to perform the internal processes critical to the strategy’s success. We introduce a framework that enables organizations to identify HC requirements for the strategy, estimate the gap between the HC requirements and current employee readiness, and build programs to close the gap between requirements and current readiness.

The process of measuring human capital readiness starts with identifying the competencies required by individuals performing each of the critical internal processes in the organization’s ...

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