Glossary
ACTION PLAN A document that addresses strategic objectives and the steps required to achieve them.
ACTION STEPS The “who,” “what,” and “when” involved in carrying out a strategic initiative and achieving assigned goals. The sum of these action steps should complete the job.
ALIGNMENT For a business, a condition in which organizational structures, support systems, processes, human skills, resources, and incentives support strategic goals.
BALANCED SCORECARD A performance measurement system that includes financial measures and three sets of operational measures that relate directly to customer satisfaction, internal processes, and the company’s ability to learn and improve—the activities that drive future financial performances.
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