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Strategies for Knowledge Management Success: Exploring Organizational Efficacy

Book Description

Strategies for Knowledge Management Success: Exploring Organizational Efficacy collects key research articles focused on identifying, defining, and measuring accomplishment in knowledge management. A significant collection of the latest international findings within the field, this book provides a strong reference for students, researchers, and practitioners involved with organizational knowledge management.

Table of Contents

  1. Copyright
  2. List of Reviewers
  3. Preface
    1. SECTION 1: KNOWLEDGE MANAGEMENT SUCCESS
    2. SECTION 2: KM MEASUREMENTS
    3. SECTION 3: KM STRATEGIES IN PRACTICE
    4. REFERENCES
  4. 1. Knowledge Management Success
    1. 1. Towards a Consensus Knowledge Management Success Definition
      1. ABSTRACT
      2. BACKGROUND ON KM SUCCESS
      3. PERSPECTIVES ON KM/KMS SUCCESS
        1. KM Success and Effectiveness
        2. KM and KMS Success as Interchangeable
        3. KM and KMS Success as Separate
        4. KM Success as a Process Measure
        5. KM Success as an outcome Measure
        6. KM Success as Combined Process and Outcome Measures
      4. METHODOLOGY
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION
      8. REFERENCES
    2. 2. A Model of Knowledge Management Success
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE, OM, AND KM
        1. Knowledge Management Systems
        2. KM Success
        3. DeLone and McLean IS Success Model
        4. KM Success Model
          1. System Quality
          2. Knowledge Quality
          3. Service Quality
          4. User Satisfaction
          5. Intent to Use/Perceived Benefit
          6. Net Impact
        5. Operationalization of the Success Model
          1. System Quality
          2. Knowledge Quality
          3. Service Quality
          4. User Satisfaction
          5. Intent to Use/Perceived Benefit
          6. Net Benefits
      4. CONCLUSION
      5. AREAS FOR FUTURE RESEARCH
      6. REFERENCES
    3. 3. Market Knowledge Management, Innovation and Product Performance: Survey in Medium and Large Brazilian Industrial Firms
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Market Orientation and Market KM
        2. KM Success and KM Maturity Models
      4. MAIN FOCUS OF THE CHAPTER
        1. Research Model
          1. Process of Customer Knowledge Management
          2. Process of Competitor Knowledge Management
          3. Process of Technological Knowledge Management
          4. Innovation and Performance of New Product in the Market
        2. Methodology
        3. Data Analysis
        4. Construct Validity
        5. Explanatory Phase
      5. MAIN FINDINGS
      6. CONCLUSION
      7. REFERENCES
    4. 4. Does KM Governance = KM Success? Insights from a Global KM Survey
      1. ABSTRACT
      2. INTRODUCTION
      3. UNDERSTANDING KM SUCCESS
        1. Business Strategy and KM Alignment
        2. Governance of Knowledge Management
          1. Authority
          2. Risk management
          3. Financial Fiduciary Duty
          4. Measurement and Evaluation
        3. Establishing KM Success
      4. RESEARCH DESIGN
      5. SURVEY RESULTS: KM GOVERNANCE AND STRATEGIC MANAGEMENT
      6. CONCLUSION AND FUTURE RESEARCH
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    5. A. APPENDIX
    6. 5. An Evaluation of Factors that Influence the Success of Knowledge Management Practices in US Federal Agencies
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH BACKGROUND
      4. RESEARCH DESIGN AND METHODOLOGY
      5. DATA COLLECTION AND ANALYSIS
      6. CONCLUSION
      7. REFERENCES
  5. 2. KM Measurements
    1. 6. Process Model for Knowledge Potential Measurement in SMEs
      1. ABSTRACT
      2. KNOWLEDGE MEASUREMENT INTRODUCTION
      3. QUANTUM MECHANICAL THINKING AND KNOWLEDGE
        1. Quantum organization
        2. Uncertainty Principle
      4. KNOWLEDGE POTENTIAL MEASUREMENT FRAMEWORK
        1. Basic Concept and Assumptions
        2. Knowledge Potential Measurement Process
        3. Knowledge Potential Measurement Process Model for SMEs
      5. LIMITATIONS AND FUTURE RESEARCH
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    2. 7. Developing Individual Level Outcome Measures in the Context of Knowledge Management Success1
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE MANAGEMENT SUCCESS
      4. INDIVIDUAL LEVEL OUTCOMES FOR KM SUCCESS
        1. Dimensions of Task Knowledge
        2. Productivity Benefits
      5. RELATIONSHIP AMONG KM SUCCESS OUTCOMES
      6. RESEARCH METHODS
        1. Pilot Testing
        2. Large Scale Sample
        3. Measures
      7. RESULTS
        1. Factor Analysis
        2. Measurement Model Results
        3. Structural Model Results
      8. DISCUSSION
      9. LIMITATIONS AND FUTURE DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. ENDNOTE
      13. APPENDIX A: MEASUREMENT ITEMS FOR TASK KNOWLEDGE AND PERFORMANCE OUTCOMES
    3. 8. Validating Distinct Knowledge Assets: A Capability Perspective
      1. ABSTRACT
      2. INTRODUCTION
      3. KNOWLEDGE ASSET FRAMEWORK
        1. Human Capital and Technology
        2. Knowledge Lifecycle
        3. Tacit/Implicit/Explicit Knowledge
        4. Knowledge Capabilities
      4. METHODOLOGY
      5. ANALYSIS AND RESULTS
        1. Confirmatory Factor Analysis
        2. Knowledge Capability SEM Models
      6. CONCLUSION
      7. REFERENCES
    4. 9. Assessing Knowledge Management: Refining and Cross-Validating the Knowledge Management Index (KMI) using Structural Equation Modeling (SEM) Techniques
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
        1. KM Assessment Requirements, Benefits, and Metrics
        2. Scope of the Knowledge Management Index (KMI)
        3. Knowledge Management Processes (KMPs)
        4. Knowledge Management critical Success Factors (cSFs)
        5. The KMI Dimensions and Latent Variable Model
      4. RESEARCH MODEL AND HYPOTHESES
      5. METHODOLOGY
        1. KMI Instrument
        2. Data collection, Sample, and Descriptive Statistics
        3. KMI Instrument Purification
        4. KMI Instrument cross-Validation
        5. Structural Equation Modeling (SEM) Analytical Approach
        6. Data Analysis Using the PLS Analytical Tool
      6. RESULTS AND DISCUSSION
        1. Measurement Models
        2. Structural Models
      7. CONCLUSION
        1. Summary of Study and Results
        2. Research Contributions and Implications
        3. Management Implications
        4. Limitations and Directions of Future research
      8. REFERENCES
      9. APPENDIX A: KMI INSTRUMENT (Q1, Q2, Q3 …Q32
      10. APPENDIX B: ORGANIZATIONAL PERFORMANcE (OP) (P1, P2, P3…
    5. 10. A Relational Based-View of Intellectual Capital in High-Tech Firms
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. SAMPLE AND METHOD
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION AND FUTURE TRENDS
      8. REFERENCES
  6. 3. KM Strategies in Practice
    1. 11. The Effect of Organizational Trust on the Success of Codification and Personalization KM Approaches
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH QUESTION AND DEFINITION OF MAIN RESEARCH VARIABLES
        1. Organizational Trust
        2. Knowledge Management Strategies and Their Associated Tools and Technologies
          1. The Codification Approach
          2. The Personalization Approach
        3. KM Initiative Success
      4. RESEARCH HYPOTHESES AND PROPOSED CONCEPTUAL MODEL
        1. Research Hypothesis #1
        2. Research Hypothesis #2
        3. Research Hypothesis #3
        4. Hypothesis #4
        5. Hypothesis #5
        6. Hypothesis #6
        7. Hypotheses #7 and #8
        8. Hypothesis #9
        9. Research Model
      5. RESEARCH METHODOLOGY
        1. Assessment of Variables
        2. Assessing organizational Trust
        3. Assessing the Use of KM Tools and Technologies
        4. KM Initiative's Success and organizational benefits
        5. Validity and Reliability of the Survey Instrument
        6. Data collection and Analysis
      6. MODEL VALIDATION
      7. MAIN FINDINGS
      8. FUTURE TRENDS
      9. CONCLUSON
      10. REFERENCES
    2. 12. Advancing the Success of Collaboration Centered KM Strategy
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL BACKGROUNDS
        1. Knowledge Types
        2. Knowledge Management Strategies
        3. Models for Evaluating the Success of Knowledge Management
        4. Knowledge Sharing and collaboration
        5. Collaboration Engineering (CE) Approach
        6. Models for Evaluating the Success of GSS-Mediated Group Performance
      4. A FRAMEWORK FOR ADVANCING THE SUCCESS OF THE COLLABORATION CENTERED KM STRATEGY
        1. The Framework
        2. Success of the collaboration centered Knowledge Strategy
      5. PRELIMINARY EVALUATION OF THE FRAMEWORK
        1. General Evaluation
        2. Case Example
      6. CONCLUSION
      7. REFERENCES
        1. KEY TERMS AND DEFINITIONS
      8. APPENDIX:
    3. 13. The Relevance of Integration for Knowledge Management Success: Towards Conceptual and Empirical Evidence
      1. ABSTRACT
      2. INTRODUCTION AND OVERVIEW
        1. Subject and Purpose of the Chapter
        2. Research Approach and Structure
      3. FOUNDATIONS ON INTEGRATED KMS ARCHITECTURES
        1. Background of KMS Approaches
        2. Riempp's Architecture for Integrated KMS
        3. The Measurement System of Riempp's Integrated KMS Architecture
      4. KM/KMS SUCCESS AND CRITICAL SUCCESS FACTORS
        1. Foundations
        2. The Jennex/Olfman KM Success Assessment Framework
        3. KM/KMS Success Factors
        4. KM/KMS Success Models
      5. THE RELEVANCE OF INTEGRATION FOR KM/KMS SUCCESS
        1. A Comparison of Success Factors and Key Performance Indicators
        2. Discussion of Conceptual Findings
        3. Observations from an International Consulting Company Case
      6. CONCLUSION, LIMITATIONS, AND FURTHER RESEARCH
      7. REFERENCES
        1. KEY TERMS AND DEFINITIONS
      8. APPENDIX
    4. 14. Strategies for Successful Implementation of KM in a University Setting
      1. ABSTRACT
      2. INTRODUCTION
        1. What is Knowledge?
        2. Knowledge Management
      3. LITERATURE REVIEW
        1. KM Success Factors
        2. KM Enablers — Summary of Literature Review
      4. RESEARCH METHODOLOGY
      5. RESULTS AND DISCUSSION
        1. Generic Insights
        2. Inductive Approach
        3. Givens, Means, and Ends
      6. FUTURE DIRECTION
      7. CONCLUSION
      8. REFERENCES
      9. APPENDIX A: ISM METHODOLOGY
      10. APPENDIX B: RESEARCH RESULTS
    5. 15. DYONIPOS
      1. ABSTRACT
      2. THE "KNOWLEDGE MANAGEMENT PROCESS MODEL" ACCORDING TO PROBST
      3. KNOWLEDGE MANAGEMENT AND E-GOVERNMENT
        1. Knowledge Management as Done Until Now?
        2. Knowledge Management with Support of DYONIPOS
      4. PREMISES
      5. THE UNDERLYING TECHNOLOGIES
      6. THE DEVELOPMENT PROCESS OF DYONIPOS
        1. The First Test Phase
      7. THE SECOND TEST PHASE
        1. Next Steps
      8. SUCCESS FACTORS, RISKS AND BENEFITS OF DYONIPOS
      9. REFERENCES
      10. ENDNOTES
  7. Compilation of References
  8. About the Contributors