Strategic Supply Management

MANAGING SUPPLIER PERFORMANCE AND RELATIONSHIPS

Imagine enjoying a cup of coffee as you sort through the day’s mail. In front of you is a letter from one of your biggest customers, a major tier one supplier to the medical equipment industry. As you read the letter, your mouth drops and your stomach tightens. It becomes obvious that things are about to change for your company.

The purpose of the letter is to request that immediate action be taken to protect the future of your business. The letter explains that improvements from suppliers at all levels have not kept pace with the improvements demanded by the OEMs. The author of the letter explains ...