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Strategic Organizational Alignment by Chris Crosby

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A Major Glitch

A few weeks later . . .

“Hi, Jane. How are you?”

“Don’t ask,” said a dejected Jane.

“What?” Tim said, surprised and a bit worried.

“Honestly, Tim, I just came today to vent, it’s so terrible. I cannot stand it. Not that I haven’t seen it before.”

“Terrible?” Tim said.

“Yes, our IT Engineering department has ground to a halt and they are fighting with the Product Managers, again!”

“Again?” replied a surprised Tim. “But you have only been here a few months.”

“Yes, but this one happens everywhere,” replied Jane. “I have seen it a million times.”

“Hmmm. Tell me more.”

“Well, John Snyder is implementing our latest software at one of our key clients and they have run into a major problem that can’t seem to be fixed. The software ...

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