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Strategic Intelligence Management by Simeon Yates, Babak Akhgar

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Chapter 12

Exploring the Crisis Management/Knowledge Management Nexus*

Mats Koraeus and Eric Stern

Introduction

During August 2012, the Gulf Coast of the United States was threatened by Hurricane Isaac. Isaac’s impending arrival necessitated intensive consultations between political–administrative leaders and a wide variety of technical experts—engineers, meteorologists, hydrologists, emergency managers, and so forth—providing input into numerous critical decisions about how to prepare for, respond to, and recover from the storm. Furthermore, Isaac did not come alone. Isaac was shadowed by the specter of Hurricane Katrina, which devastated the same region seven years to the day before. A question on everyone’s mind was whether the lessons of ...

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