A LONG AND WINDING ROAD

We want to be upfront and honest in admitting that our story is not clean, neat, and pretty. As anyone who has been involved in massive change efforts knows, this is hard work. Such an effort is even more difficult in a large, global enterprise. The change process from here to there is seldom predictable. If you are looking for a precise and well-laid out picture of change, you won't find it in this book. But if you are in search of a real-life story about challenges and struggles to address change with successful results, you will find value here.

When Whirlpool was compelled by our CEO to establish and embed innovation as a core competency, we were faced with the daunting task of creating a plan and executing it at the ...

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