WHAT WE LEARNED
There is ample literature about how to build and deploy the technical part of a KM system (for example, how to collect data, map the knowledge, and build a usable, accessible system). However, you will seldom find information explaining the real-life unexpected turns that invariably happen in building such a site. Here is what we learned that we wished we knew going in:
- People will take action when given the basic truth. People will act to create and deploy the system long before the technical requirements are set. This turned out to be an amazing testimony to how interesting and even alluring KM can be. We saw a dedicated expression of desire spawned in people who wanted to get involved in developing our KM system. We had one ...
Get Strategic Innovation: Embedding Innovation as a Core Competency in Your Organization now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
