THE AUTHORS

Nancy Tennant Snyder is currently the corporate vice president of core competencies and leadership development for Whirlpool Corporation. In this capacity she is responsible for creating and implementing global strategies that facilitate innovation, customer centered operational excellence, and customer loyalty as core competencies and leadership development as an enterprise capability. She has consulted at many companies on a wide range of business topics. She holds a doctorate in organizational behavior from George Washington University. She is the author of numerous articles on globalization, virtual teams, and organizational capability and is the coauthor of the best-selling book Mastering Virtual Teams.

Deborah L. Duarte works ...

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