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Strategic Information Management, 3rd Edition by Dorothy E Leidner, Robert D. Galliers

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Part Four

Information Systems Strategyand the OrganizationalEnvironment

The focus of this final part of the book is the outer shaded portion of our conceptualization of strategic information management, reproduced below as Figure IV.1. It is concerned with the wider context within which information systems strategy takes place: the organizational environment. As such, it reflects on such issues as information technology and the globalization of business;* alternative organizational arrangements; decision making in organizations, and organizational culture and knowledge management. New to this edition are chapters on the impact of IT on customer relationship management and the impact of IT on organizational learning.

Figure IV.1 The focus of ...

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