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Strategic Information Management, 3rd Edition by Dorothy E Leidner, Robert D. Galliers

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18 Information Systems andOrganizational Learning

The social epistemology oforganizational knowledgesystems

B. T. Pentland

Current literature on organizational learning tends to be theoretically fragmented, drawing on analogies to individual learning theory or simply using organizational learning as an umbrella concept for many different kinds of organizational change or adaptation. This chapter introduces a framework for the analysis of organizations as knowledge systems (Holzner and Marx, 1979) composed of a collection of knowledge processes: constructing, organizing, storing, distributing, and applying. The knowledge system framework draws heavily on the sociology of knowledge and emphasizes the social nature of each of these constitutive ...

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