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Strategic Information Management, 3rd Edition by Dorothy E Leidner, Robert D. Galliers

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14 Evaluating the Impact of ITon the Organization

The propagation of technologymanagement taxonomies forevaluating investments ininformation systems

Z. Irani and P. E. D. Love

The management of Information Technology (IT) and Information Systems (IS) is considered a complex exercise by academics and practitioners alike. The reason for this is that there are ubiquitous portfolios of tangible and intangible benefits that are offered to an organization following the adoption of IT/IS that, in turn, all need managing to ensure realization. Organization also have to take into account the direct and often larger indirect costs that are typically associated with IT/IS deployments. To provide managers with a critical insight into the management of new ...

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