Chapter 5
The Art of Leadership
A Critical Element of the First Relationship—Within Your Organization
Understand the importance of nonconformity. Leadership is about change, hope, and the future. Leaders have to venture into uncharted territory, so they must be able to handle intellectual solitude and ambiguity.
—C. K. Prahalad, Paul and Ruth McCracken Distinguished University Professor of Strategy at the University of Michigan’s Ross School of Business. From “The Responsible Manager,” Harvard Business Review (January–February 2010)
Leadership should be born out of the understanding of the needs of those who would be affected by it.
—Marian Anderson (1897–1993), celebrated singer of the twentieth century
