About the Author

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Randall S. Collicais a Principal Solutions Architect at SAS supporting the retail, communications, consumer, and media industries. His research interests include segmentation, clustering, ensemble models, missing data and imputation, Bayesian techniques, and text mining for use in business and customer intelligence. He has authored and coauthored 11 articles and a book, Customer Segmentation and Clustering Using SAS® Enterprise Miner™, Second Edition. He holds a US patent titled “System and Method of Combining Segmentation Data.” He received a BS degree in electronic engineering from Northern Arizona University.

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