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Storytelling in Design by Anna Dahlström

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Chapter 5 - Context + Content is king

Intro: Once doesn’t mean always

Back in September 2014 I went to to the Swedish Embassy in London to vote in the election back home. It was one of those moments where I wanted to share my check-in with the world, or in this case the Twitter world. I added a comment, tapped the Twitter icon on Foursquare’s check-in screen and off it went. A few days later I was on my way to Berlin to speak at MOBX74 and as I usually do, I checked in to Heathrow T5 on Foursquare. We boarded the plane and as I scrolled through my Twitter feed I saw that Foursquare had shared my check-in on Twitter. I quickly deleted the tweet and opened up Foursquare to see what had happened and it turned out that since that time at the Swedish Embassy, where I’d chosen to share my check-in, it was now selected by default.

It may seem like a small and silly thing, but it’s these small and, at times, silly things that combined really makes a difference. As the world we live in, and design for, become ever more filled with noise it’s our responsibility to make sure that we remove some of it and help users do what they want and not make assumptions, or decide for them. The right and nice way for the Foursquare app to behave in this instance would be to look at my past behaviour in the app and based on that define a very simply if-this-then-that formula for dealing with the share check-in scenario. The rule of thumb should be to not change default behaviour unless the user has specifically ...

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