Cover by Kevin Brooks, Whitney Quesenbery

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Chapter 9. Evaluating with Stories

An important part of any user experience process is to evaluate the design. We have several techniques for this, from expert review to usability testing.

Design teachers suggest tricks like looking at a drawing in a mirror to see it from a different perspective. Stories collected from users can act like a mirror, letting you look at a product from “the other side.”

Although we have placed this chapter near the end of the design process in the linear organization ...

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