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Chapter 6. Collecting Stories (as Part of Research)

Stories in user experience design are not “made up”—they are based on real user data and then distilled to effectively illuminate the design process. It all starts with collecting stories during user research. Whether you are building a picture of audience demographics, doing an in-depth task analysis, or seeking a broader understanding of user motivations and desires, you, too, can collect valuable stories.

The stories you hear ...

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