Acknowledgements

This book was written in a short time frame but I feel like it is bringing together my work and passion from the last decade. Without the support of many people this book would never have been possible.

I would firstly like to thank Lucy Raymond from Wiley who approached me with the initial idea for the book. Lucy, thank you so much for your ongoing support and guidance. You are a legend as is your little boy, Frankie. Plus a huge thanks also to the wider team at Wiley, including Ingrid Bond, Theo Vassili, Peter Walmsley, Charlotte Duff, Clare Dowdell, Dylan Senthilan and Genevieve Kanowski.

A very special thumbs up to Kelly Irving, who is an extraordinary editor. Not only did she edit this book on the tightest deadline possible but, as always, helped with the overall structure and flow of the book.

One of the best aspects of my job, besides doing what I love, is working with people who I really like and admire. I want to specially thank Heather Polglase, Lizzy Geremia and Lauren Trethowan, who have all trusted me to partner with them on some major organisational work at Spark New Zealand, Bupa and Australia Post respectively. Together, I know we are making a difference.

Other clients I get to work with and am also proud to now call my friends deserve a special mention because they have supported not only this book but also me for a long time. These people include Jac Phillips, Monika Lancucki and Natalie Mina. I love working with you all and truly appreciate ...

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