About the Authors
RALPH THORNBURGH
Ralph Thornburgh has worked for Hewlett-Packard Company for 25 years as an IT trainer, IT Data Center Manager, and Learning Products Engineer (technical writer).
He worked in Information Systems for 13 years (as a trainer for three years and a Data Center Manager for 10 years). For the last 11 years he was a Learning Products Engineer. He is currently a Training Engineering Consultant for the Integration Testing and Training Team, Business Process Information Engineering Section, Business PCs North America, at Hewlett-Packard in Roseville, CA.
During this time he created 24 classes for Hewlett-Packard data center employees and support personnel worldwide. He has also written numerous user manuals and technical ...
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