Contents

Introduction: Tune-ups, Turnarounds, Transformations, and Take offs

1 To Hell with Ho-hum

2 Accomplishing the Hard Part—Going from Good to Great

3 Deploying the High Five—Simplicity, Preparation, Perfection, Pride, and People

4 Do Get Excited—Reaping the Rewards of Emotion

5 Running the Trust Department

6 Making Big Dreams Happen—What a Great Place to Work!

7 Four Deadly Words—“It’s News to Me!”—And What to Do About Them

8 Halftime—Crossing the Bridge from Whining to Winning

9 Ross, Me, and the Giant Sucking Sound

10 Recruiting Savvy—Build a Network to the Talent

11 On the Fast Track—Because the Train(ing) Doesn’t Stop Here Anymore

12 Gaining Proccessability to Close the ...

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