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Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a foreword by Martha Mendoza by Geoffrey Tumlin

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13CHANGE YOUR CHANGE PLAN

DO LAST WHAT YOU WANT TO DO FIRST

When one of my clients initiated a corporate restructuring, the company offered Mary a major promotion into executive management. There was only one catch: her promotion was conditional on her ability to iron out differences with her colleague Jill. The two women had a long and antagonistic history, but would now have to work closely together.

I met with Mary to discuss the potential promotion. As soon as I mentioned Jill’s name, Mary jumped right in. “Jill doesn’t respect me and my opinions; that’s why we don’t get along. She doesn’t listen to me, and she tries to embarrass me all the time. Let me tell you what she did last week …”

Mary continued talking for several minutes. When she ...

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