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Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a foreword by Martha Mendoza by Geoffrey Tumlin

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10BLOW THINGS OFF

PROTECT WHAT MATTERS BY LETTING GO OF WHAT DOESN’T

My niece, Iris, and her best friend, Noga, walk together to kindergarten each morning. The walk is only a few blocks, and they talk the entire way. Their conversations are full of laughter and singing, but my sister tells me that squabbling, misunderstandings, and tears are also not uncommon.

Even in kindergarten, when our lives and our relationships are simpler, all kinds of familiar hazards can happen when we communicate. We lose our train of thought and botch our message. We talk over the other person. We misinterpret a comment, make an incorrect assumption, take words out of context, say something that’s supposed to be funny but isn’t, render an awkward comment, say something ...

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