MANY QUESTIONS MAKE CONVERSATIONS WORSE
For the next week, watch what happens any time you or someone else asks a question during a conversation. You’ll quickly find that questions are not always neutral. They make some of your conversations better, but questions make a surprisingly large number of your conversations worse. Like an incredibly talented but wayward cousin, a question has the potential to do a lot of good, but it will often underperform and disappoint instead.
It’s not always easy to divine another person’s intent behind a face-to-face query, and the task is much harder in the digital age of mediated and asynchronous messages where we lack nonverbal cues and the ability to gather immediate feedback.