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Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a foreword by Martha Mendoza by Geoffrey Tumlin

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2INVERT YOUR EXPECTATIONS

EXPECT LESS FROM TECHNOLOGY AND MORE FROM PEOPLE1

Ask people what they remember most about the early 1990s and they will likely say the Internet. That was when we first discovered there was something online for everyone. Singles found new ways to meet people. Music lovers found new songs and rediscovered old favorites. It got a lot easier to talk to people on the other side of the world, to find a hotel, to order a book, and to follow the news.

Technological advances ushered in an exhilarating new world, and a steady stream of innovations expanded the boundaries of that world. Our phones got faster, smaller, and smarter, as did our computers. The Internet grew bigger and more sophisticated. Social media sprang up, our ...

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