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STATISTICS FOR SIX SIGMA MADE EASY!, Second Edition by Warren Brussee

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CHAPTER 3Simplified QFD

What you will learn in this chapter is that what a customer really needs is often not truly understood during the design or change of a product, process, or service. A simplified QFD, if done carefully, will minimize issues arising from this lack of understanding.

QFD originally stood for quality function deployment. Years ago, when quality departments were generally much larger than they are now, quality engineers were “deployed” to the customers to rigorously probe a customer’s needs and then create a series of forms that made the transition from those customer needs to a set of actions that the supplier could take. The simplified QFD attempts to accomplish the same task in a condensed manner.

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