CHAPTER 2DMAIC: The Basic Six Sigma Road Map

What you will learn in this chapter is the DMAIC problem-solving approach that green belts use. This is the road map that is followed for all projects and process improvements. Which tools are used and what statistics are needed are dictated by the particular project. Appendix A gives a Six Sigma Statistical Tool Finder Matrix to assist in picking the correct tool.

DEFINITION: DMAIC Problem-Solving Method

DMAIC (Define, Measure, Analyze, Improve, Control) is the Six Sigma problem-solving approach that green belts use. This is the road map that is followed for all projects and process improvements, with the Six Sigma tools being applied as needed.

D: Define. This is the overall definition of the problem. ...

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