Chapter 1. Six Sigma Methodology and Management's Role in Implementation
What you will learn in this chapter is the basic structure of the Six Sigma process and its purposes. You will also see how management's support of this methodology will ease its implementation and improve its likelihood of success.
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Six Sigma Methodology
The Six Sigma methodology uses a specific problem-solving approach and Six Sigma tools to improve processes and products. This methodology is data-driven, with a goal of reducing unacceptable products or events.
The technical goal of the Six Sigma methodology is to reduce process variation such that the amount of unacceptable product is no more than 3 defects per million parts.
The real-world application of Six Sigma ...
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