Acknowledgments

I would like to thank The American Society for Quality, The American Society for Testing and Materials, and the American Statistical Association for allowing us to use their data and statistical tables in this book. I would like to thank Professor Howard Gitlow (University of Miami), Roger Hoerl (General Electric Corp.), and Edward Popovich (Boca Raton Community Hospital and Sterling Enterprises International) for their comments and suggestions.

I would especially like to thank my editor, Jim Boyd, of Financial Times Prentice Hall, for his insights and encouragement. I would also like to thank Sarah Kearns for her copy editing, Sheri Cain for her proofreading, and Kayla Dugger for her work in the production of the book.

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