If you have been frustrated by very technical statistical
process control (SPC) training materials, then this is the
book for you. This book focuses on how SPC works and
why managers should consider using it in their operations.
It provides you with a conceptual understanding of
SPC so that appropriate decisions can be made about the
benefits of incorporating SPC into the process management
and quality improvement processes.
Today, there is little need to make the necessary calculations
by hand, so the author utilizes Minitab and NWA
Quality Analyst—two of the most popular statistical analysis
software packages on the market. Links are provided
to the home pages of these software packages where trial
versions may be downloaded for evaluation and trial use.
The book also addresses the question of why SPC
should be considered for use, the process of implementing
SPC, how to incorporate SPC into problem identification,
problem solving, and the management and improvement
of processes, products, and services.