Preface
The Six Sigma methodology is characterised by the concurrent and integrated use of managerial and statistical techniques. This special feature makes the methodology not always understandable or easily applicable. In this book we present the methodology through the illustration of the most widespread techniques and tools involved in its application.
When we decided to write the book, our first intention was to produce a reference textbook for a Six Sigma Black Belt university course, and in general a textbook that would be useful for university courses and specialist training on Six Sigma, Quality Management, Quality Control, Quality and Reliability Engineering, Risk Analysis and Business Management. Today, with the book finished, we can say that it is also addressed to business and engineering consultants, quality managers and managers of public and private organisations.
Our certainty that both managerial and statistical aspects of Six Sigma are fundamental for successful projects has permeated all parts of the book. Both aspects are equally considered, and enough room is given to preliminary notions to allow the reader acquiring the ability to apply the techniques and tools in real life.
The book aims to share the knowledge and the use of the Six Sigma methodology with everybody wishing to study its contents and having a basic knowledge of mathematics (at least secondary school level).
The structure of the book is essentially based on the main distinction between managerial ...
