APPENDIX H
Five Phases of Crisis Resolution
To successfully resolve any crisis, the enterprise must complete five phases:1
- Crisis Identification: The first step is to understand that there is a crisis. Crises are identified by acknowledging that results differ from what had been assumed.
- Planning and Deployment: Projects must be quickly planned and resourced, even before the true source of the problem is completely understood.
- Crisis Containment and Mitigation: The problem must be brought under control and the damage mitigated before a permanent solution can be designed and implemented. This tends to be a project phase.
- Recovery: New processes, independent of the original flawed assumption, are designed and implemented.
- Lessons Learned: The ...
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