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Starting an Etsy Business For Dummies, 2nd Edition by Kate Shoup, Kate Gatski

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Chapter 9

Policy Academy: Establishing Your Shop’s Policies

In This Chapter

arrow Understanding policy basics

arrow Setting payment-related policies

arrow Setting shipping policies

arrow Establishing your policy for returns and exchanges

arrow Setting up your Shop Policies page

Rules. Who needs ’em? In a word, you. Or, to be more precise, your Etsy shop. As you set up your Etsy shop, it’s critical that you lay some ground rules for buyers. You want to establish clear store policies, especially with respect to payment, shipping, and returns and exchanges. That way, your customers know what to expect if they buy from you and they’ll feel more confident and at ease. Setting clear policies, and spelling them out on your Shop Policies page, also enables you to head off problems down the road.

Although developing your shop policies will likely be an ongoing process — and one that will probably result in a set of policies that’s as unique as the items you sell — this chapter can help you get started.

Keep in mind that ...

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