Start at the End: How Companies Can Grow Bigger and Faster by Reversing Their Business Plan

Chapter 9

Developing Your HR Plan

You learned in Chapter 6 about systematizing your business—specifically, how developing systems and processes creates massive value for your company. Hopefully, you recall one of the key points of that chapter: You want your business to be process-dependent rather than people-dependent. In other words, the ideal company has such good systems and processes in place that virtually any new employee could come in and perform with competence.

I’m sure you can imagine how valuable such a situation would be to your company, as well as to acquirers, who could easily add your turnkey operation to their business.

However, even if you have great processes, you’ll want great employees, too; those who will have the skill sets needed to perform the processes you’ve put in place. For example, even if you have a detailed process for rebooting a server, a computer-illiterate employee probably couldn’t do it. On the other hand, if you hired an employee with computer and technical skills, you could feel confident that they could execute on that process, improve the process over time, and complete the process even if unforeseen or catastrophic circumstances arose.

Great employees help you build better systems and improve them over time. They will also help develop a great company culture that brings out the best in everyone.

Identifying Roles and Needs with Organizational Charts

An organizational chart, or org chart, is a diagram the details the key roles in your ...