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Stakeholder Adoption of E-Government Services

Book Description

The success of e-government – whether it is at the local, regional, or central level – largely depends on user acceptance of e-government, which requires a thorough understanding of stakeholder concerns. Stakeholder Adoption of E-Government Services: Driving and Resisting Factors examines the stakeholders of e-government and reveals the stages of growth or service maturity levels. This publication sheds light on the paradigms and fundamental discourses of the e-government adoption process, including empirical studies in both developed and developing countries. Given these perspectives, issues, and critical factors, this book proposes a citizen-centric governing framework for e-government. Finally, the book provides tools to evaluate the performance of e-government projects and gives inferences from some implemented e-government projects.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  5. Dedication
  6. Foreword
  7. Preface
    1. STAKEHOLDER ADOPTION OF E-GOVERNMENT SERVICES: DRIVING AND RESISTING FACTORS
  8. Acknowledgment
  9. Section 1: E-Government Development, Adoption, and Implementation: A Global Phenomenon
    1. Chapter 1: Introduction to Electronic Government
      1. Abstract
      2. General
      3. Background of E-Government
      4. E-Government Development and Adoption
      5. Conclusion
    2. Chapter 2: An E-Government Strategic Planning Framework
      1. ABSTRACT
      2. INTRODUCTION
      3. STRATEGIC ALIGNMENT OF IT
      4. RESEARCH METHODOLOGY
      5. E-GOVERNMENT MODELS
      6. PROPOSED E-GOVERNMENT PLANNING FRAMEWORK
      7. Conclusion
    3. Chapter 3: Electronic Government Adoption Paradigms
      1. Abstract
      2. Introduction
      3. Management Issues
      4. Implementation Strategies and Objectives
      5. Design Perspectives
      6. Literature on Online Service Quality, Adoption, and Related issues
  10. Section 2: Reformation of Public Administration: Digitization of Government
    1. Chapter 4: Are Cities in India Digital Yet?
      1. Abstract
      2. Introduction
      3. Literature Review
      4. E-Governance Services
      5. IT Demographics of Cities
      6. Conclusion and Future Research Directions
    2. Chapter 5: The Roles of Intermediaries in E-Government Diffusion and Adoption
      1. Abstract
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. CASE STUDY BACKGROUND
      6. FINDING AND DISCUSSION
      7. CONCLUSION
    3. Chapter 6: The Demand Side for Development of E-Government Services and Gateway in Turkey
      1. Abstract
      2. INTRODUCTION
      3. 2. LITERATURE REVIEW: IMPORTANCE OF ISSUES SUCH AS SUCCESS FACTORS, SECURITY AND TRUST-WORTHINESS FOR CITIZENS
      4. 3. CITIZEN SIDE OF E-GOVERNMENT DEVELOPMENT IN TURKEY
      5. 4. CITIZEN PERCEPTIONS OF PROVIDING AND WIDESPREADING E-GOVERNMENT SERVICES IN TURKEY: FINDINGS FROM PRELIMINARY STUDY
      6. 5. A RECENT ANALYSIS OF CITIZEN SUGGESTIONS FOR EGG
      7. 6. WHAT IS NEXT? SUGGESTIONS FOR THE FUTURE
      8. 7. CONCLUSION
  11. Section 3: Adoption, Proliferation, and Resistance: Growth of Service Maturity
    1. Chapter 7: E-Government Adoption and Proliferation Across Different Stages of Evolution
      1. Abstract
      2. 1. INTRODUCTION
      3. 2. E-GOVERNMENT STAGE MODELS
      4. 3. THEORIES RELEVANT TO E-GOVERNMENT ADOPTION
      5. 4. E-GOVERNMENT PROLIFERATION AND ADOPTION
      6. 5. CONCLUSION
    2. Chapter 8: An Empirical Effort to Validate Electronic-Government Adoption Model
      1. Abstract
      2. 1. Theoretical Design
      3. 2. Methodology
      4. 3. Analysis
      5. 4. Discussion
      6. 5. Conclusion
      7. Appendix A: Correlation Matrix
      8. Appendix B: Scree Plot
      9. Appendix C: Q-Q Plot
      10. Appendix D: Output of the Adoption Model
    3. Chapter 9: Governing E-Government (E-Governance)
      1. Abstract
      2. 1 Introduction
      3. 2 Theoretical Background
      4. 3 E-Government Governance
      5. 4 Proposed E-Government Governance Model
      6. 5 Discussion and Conclusion
  12. Section 4: Performance of E-Government Projects
    1. Chapter 10: E-Government Development
      1. Abstract
      2. 1. Introduction
      3. 2. Performance Measure Parameters
      4. 3. Applied Framework
      5. 4. Conclusion
      6. Appendix A
    2. Chapter 11: A Study of the Implementation Status of Two E-Governance Projects in Land Revenue Administration in India
      1. Abstract
      2. 1 Introduction
      3. 2 Objective of the study
      4. 3 Review of Past Literature
      5. 4 Methodology of the study
      6. 5 Analysis of the projects in 15 Indian states
      7. 6 Summing up and perspectives
      8. 7 Conclusion
    3. Chapter 12: Comparative Study of E-Government Implementation in two Public Agencies in Oman
      1. Abstract
      2. INTRODUCTION
      3. E-government:
      4. Case Study Findings
      5. DISCUSSION
      6. CONCLUSION
  13. Compilation of References
  14. About the Contributors
  15. Foreword