Chapter 13. SQL Server cost recovery
Peter Ward
One of the challenges facing the IT departments of many organizations today is determining who pays for the operational support of the SQL Server databases that are used by the business. Organizations are continually introducing new applications that assist in improving and streamlining business processes. It wasn’t that long ago that an office looked similar to a classroom, with long rows of desks and on each desk an in tray and an out tray. Documents would move along the row of desks from one person’s out tray to another person’s in tray. These manual business processes and workflows have now been replaced with line-of-business applications such as CRM, ERP, and HR systems. With each new application ...
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