Foreword
One of the concepts that I've always been intrigued with is the idea of institutional knowledge. Institutional knowledge is the accumulated wisdom of many individual practitioners across many years, even generations, of practice and in a multitude of situations and scenarios. Those professions that have developed deep wells of institutional knowledge for their practitioners have become our most respected careers.
There are many examples of how the institutional knowledge of a certain profession, once it reached critical mass, resulted in enormous breakthroughs in productivity, creativity, and innovation. When the master merchants of medieval Genoa and northern Italy developed the concept of double-entry accounting (which they kept as ...
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