Troubleshooting
 | What to Do When Word Disregards Character Formatting in Your Data Source |
Mail-merged information takes on the formatting of the merge field in the main document; any formatting you apply in the data-source document is ignored. Format your merge fields in the main document to make merged data appear the way you want. You may also be able to use formatting switches available to Word fields to achieve the formatting you're looking for.
→ For more information about using field switches to control the appearance of text, dates, and values, see “A Closer Look at Field Formatting,” p. 789.
What to Do When Merge Fields Print Instead of ...
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