Troubleshooting

Errors in Personal Folders Files

When I start Outlook, I get a message about errors detected in my Personal Folders file. Outlook tells me to use the Inbox Repair Tool, but that doesn't fix the problem.

You're receiving that error because your Personal Folders file has exceeded its size limit. Unfortunately, the Inbox Repair Tool cannot fix this type of problem. You can obtain a cropping tool from Microsoft that will reduce the size of your Personal Folders file. To obtain that tool, see the Microsoft Knowledge Base article “Oversized PST and OST Crop Tool” at http://support.microsoft.com/default.aspx?scid=kb;en-us;296088. Be aware ...

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