Troubleshooting

I Can't Log In on a User Account

When I try to log in under a particular user account, the login dialog box shudders and I can't log in.

The most likely cause of this error is that you are entering the user account information incorrectly. If you are selecting a user account from the list, you must be entering the password incorrectly. If you are entering both the account name and password, you have to make sure that you use the correct combination. Try entering the information again. Remember that both name and password are case sensitive.

If you are logging in using the short name, try using the full name instead.

If you are still not able to log in under that account, log in as the Administrator and open the Users pane of the ...

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