Special Edition Using® Microsoft® CRM

Acknowledgments

First, I want to thank John Gravely for his many contributions as coauthor. Without his network of Microsoft partners and the many contacts he has made among users and installers of Microsoft CRM, this book would not have been possible. I also owe a debt of gratitude to Jeremie Desautels, who reviewed and tested the technical aspects of the book, making sure our examples were not only correct, but also understandable.

The original idea for this book came from Angelina Ward of Que Publishing, and thanks go to her for the vision it took to recognize the opportunity that Microsoft CRM represents for small- and mid-sized companies, and the need for a book like this to help them implement the product. I also want to thank my agent, Danielle ...